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Dealing with Aggressive Clients

Do you deal with...

Aggressive customers??? Conflict situations???

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This dynamic program is relevant to anyone who might have to deal with a range of difficult behaviours including agitated, angry, or potentially dangerous individuals whether they communicate on the telephone or face-to-face.

Many situations can be defused early if staff have the knowledge, skills and confidence to respond productively during crisis moments.


This program can be customised to meet specific organisational needs.

Half day and full day training options are available. The session focuses on the application of practical skills. Scenarios can be customised to specific workplace examples.

Group Bookings

This program is available for group bookings only.

Delivered onsite or at Tactical's training centre.

POA subject to your requirements.

More information

For further information about our courses, also see:


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