Improve skills and confidence when confronted with challenging behaviours
Having better skilled and more confident staff to deal with difficult situations appropriately means less stress, anxiety and emotion when they are confronted with challenging behaviours.
This dynamic program is suitable to every industry, can be customised to meet your needs and is essential where a proactive rather than a reactive approach is preferred.
Who should attend?
Deal with... Conflict management???
Aggressive customers??? Customer service???
Conflict in the workplace???
This course is suitable for those who may be required to deal with aggressive clients, are exposed to violence in the workplace or other conflict situations.
This training equips workers with vital knowledge and skills on how recognise, defuse and report challenging situations involving co-workers, employees or other parties.
Realism in Training… This highly practical training not only develops understanding of conflict management principles; it applies them in realistic simulations designed to give skills that can be used immediately in the workplace. This means better outcomes, less staff down-time and a safer, more productive workplace.
This program can be customised to meet specific organisational needs.
Half day and full day training options are available. The session focuses on the application of practical skills. Scenarios can be customised to specific workplace examples.
Conflict training in Adelaide and Australia wide...
This program is available for group bookings only. This course is delivered onsite or at Tactical's training centre.
POA subject to your requirements.
For further information about our courses, also see: